Chapter 10 · 10.8
Camera or microphone not working, or the call button is greyed out
Available in packages with Office. Talk is included in your WebOké Nextcloud as soon as your package has at least one Office Suite licence. Then everyone in your package can use Talk, even users without their own licence. If you don't have Office, you won't see Talk in the menu. See Which apps are included in my package?.
Talk uses the camera and microphone through your browser or the app. If something isn't working, it's almost always down to a permission on your computer or phone. Work through this list from top to bottom.
Checklist
| What you see | What to do |
|---|---|
| You don't see Talk in the menu at all | Talk is only included in packages with Office. See Which apps are included in my package?. If you do have Office, log out and log back in. |
| The Start call button is greyed out | A moderator has restricted the conversation's permissions, or a lobby is switched on. Ask the moderator to give you permission or let you in. If that's not the case, reopen the conversation (refresh the page with F5). |
| The browser doesn't ask for permission, or you accidentally clicked Block | Click the padlock or settings icon on the left of the address bar. Set Camera and Microphone to Allow and refresh the page. |
| No picture or sound on Windows | Go to Settings, Privacy & security, Camera and then Microphone. Turn on access for apps and for your browser. |
| No picture or sound on the Mac | Go to System Settings, Privacy & Security, Camera and Microphone and turn your browser on. Then restart the browser. |
| The camera is in use | Close other programs using the camera, such as Teams, Zoom or a second tab with Talk open. |
| Wrong microphone or headset | Choose the right device via Check devices on the Home page of Talk, or via the three dots during the call. |
| Others can't hear you | Check that your microphone in Talk isn't switched off (crossed-out microphone icon). Press M to turn it on. |
| Picture stutters or drops out | Turn off your camera or close other programs using the internet. Use a cable if possible, or sit close to your wifi router. |
| Notice that your browser isn't fully supported | Use the latest version of Chrome, Edge, Firefox or Safari. |
| No sound or picture on the phone | Give the Talk app access to the camera and microphone in your phone's settings (under the app). |
Testing without disturbing anyone
On the Home page of Talk, click Check devices. If you can see yourself and the microphone bar moves when you speak, it's working. Use Test to hear a sound through your speaker.
Still not working?
Try a different browser or your phone with the Talk app. If it works there, the problem lies in your computer's settings. If it doesn't work anywhere, contact WebOké via a ticket or the AI assistant in My WebOké. Tell us your Nextcloud address, the name of the conversation, the time and which browser you're using. See How to report a problem to WebOké.